We take privacy very seriously. Our policy is simple: We will not sell, rent or distribute your name, email address or any other identifiable information to any third party without your consent.

Collection and Use of Information about Customers

We are the sole owner of the information collected on our sites. When you complete an online quote request or purchase, we collect your name, shipping and billing addresses, telephone number, credit card number and email address (optional) so that we can process your request for quotation or your order and ensure that the information or the product(s) is delivered to the correct address. We ask for your email address so that we can send you emails following a purchase that confirms your purchase and provides an order summary with your order number and a tracking number so that you can determine the status of your order. We ask for your phone number so that we may contact you if there are any problems with your order or shipping.

Internet Cookies

Our site uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. This little piece of data is stored on your hard drive to track clicks made on your computer to our store. We use cookies to determine whether you have previously visited our store, and whether you came to our site via a specific Internet link.

Usage of a cookie is in no way linked to any personally identifiable information about visitors to our site. Cookies are helpful because they can be used to help save and retrieve user names along with information about past purchases. Should you disable the use of cookies on your browser, you will need to re-enter this information whenever you visit our site.

Server Log Files

Our site uses IP addresses to analyze trends, administer the servers, track user movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Information Sharing

We have third party relationships with a credit card processing company and shipping companies. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links to Other Sites

Our site may contain links to other sites. We encourage our users to be aware when they leave our site through links to other sites, as we do not guarantee that these sites adhere to the same high standards of privacy and security that we uphold. Users should read the privacy statements of each and every web site that collects personally identifiable information.

Why we need an email address during check out

The email address you provide during checkout is only used to send you an email confirmation with your order details, along with an email containing tracking information once your order has shipped. In some cases, we will email a customer if there is a problem with their order (e.g., problem with credit card, item suddenly becomes back-ordered, etc.).

Secure Check Out and Credit Card Protection

Our servers are hosted within a secure hosting facility, behind an up-to-date firewall and monitored by intrusion detection systems. The checkout and confirmation areas of our site are secured using SSL (Secure Sockets Layer) technology, ensuring that your credit card number and personal data are never sent over the Internet without encryption.

Your credit card information is stored on a secured server that is not connected to the Internet. Statistically, using your credit card to make purchases on our site is more secure than using it in a department store.

Your full credit card number is never displayed on our site--just select numbers. This prevents someone from seeing your card number on your monitor.

Bowhead Lifetime Limited Warranty

Bowhead will repair or replace, at its discretion, any Bowhead part it determines to be defective for as long as the original registered owner owns the e-cycle.

All Original Equipment Manufactured (OEM) third-party components integrated into the Bowhead e-cycle solution are covered under the OEM’s warranty only.

Surface finish, original components, and all Bowhead branded parts or components, replacement parts, and accessories are warranted to be free from manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase (the "Warranty Period").

To qualify for warranty services your Bowhead cycle MUST be registered. To register your e-cycle, please visit: https://fezzari.typeform.com/to/vG4giy

Limitations:

• Normal wear and tear, claimed defects, and malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse are excluded from warranty coverage. The owner is responsible for all labor charges.

• Only the original owner is covered by this Limited Warranty.

• Consumables or normal wear and tear parts (Including tires, tubes, brake pads, cables and housing, grips, chain, and spokes.

• Any damage or defects to Covered Components resulting from failure to follow instructions in the e-cycle user manual, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the e-cycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

• Bowhead will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts or components.

• Bowhead may ask that products being replaced under warranty are either returned to Bowhead or destroyed.

• If product is to be destroyed, Bowhead’s Warranty Department will instruct the customer to destroy product and send photo documentation before shipping replacement.

• If the product needs to be returned to Bowhead, the customer is responsible for the cost of shipping products, freight prepaid, and insured. Bowhead assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are nonrefundable.

Bowhead Design Corporation Sale, Waiver and Release from Liability Agreement

Bowhead Design Corporation (“Bowhead”) sells the Bowhead Reach ™ , Bowhead RX ™, and Bowhead Rogue ™ Adventure-E bikes, and/or other bike components and accessories to purchasers. Purchaser(s) take delivery of the Bowhead bike(s) directly, or on behalf of a stipulated, engaged third-party.

Bowhead and the Purchaser(s) shall be referred to hereafter as “the Parties.” This Waiver and Release from Liability consummates the extent of the relationship between Bowhead and the Purchaser(s), and shall be referred to hereafter as the “Contract”, and is in effect upon formal acceptance of the quote, or receipt of partial of full payment, or upon possession of the bike as taken by, or on behalf, of Purchaser.

Purchaser(s) agrees and understands that Bowhead cannot oversee or supervise the safety and proper usage of Purchaser’s Bowhead bike and components and/or accessories. Consequently, Bowhead cannot be held responsible for the safe use or other actions by the Purchaser and/or future riders of Bowhead bikes.

Purchaser, being older than 16 years of age, and having made purchase of the Bowhead electric bike, agrees to all terms as follows:

Agrees and acknowledges that no one, including purchaser, should ride an electric bike while under the influence of alcohol or drugs, including prescription medications, or while otherwise incapacitated.

Agrees and acknowledges that no one, including purchaser, should ride an electric bike without an industry approved helmet.

Agrees and acknowledges that it is not safe to ride Bowhead electric bikes in hazardous conditions, including uneven or off-road terrain, significant rain or in snow, and assumes all risks of riding the Bowhead electric bikes under these and/or any other unsafe conditions. Understands that jumping the bike is dangerous and not an action intended for the bike. When riding the Bowhead electric bike, purchase agrees to obey any and all federal electric bike laws and regulations, and all other state, provincial, county, municipal and city laws, including electric bike laws.

Purchaser acknowledges and understands that riding a Bowhead electric bike is a dangerous activity that requires moderate to strenuous exercise and various degrees of skill and experience for individual riders. Understands that biking can result in serious injury to the person and damages to property.

Voluntarily assumes any and all risk associated with loss, damage or physical injury that occurs while riding the Bowhead electric bike.

Purchaser is aware of the risks, hazards and dangers of personal injury, death and disability inherent in the use of electric bikes, including Bowhead bikes.

Is aware that the usual risks, hazards and dangers of personal injury, disability and death are greater with lack of experience and/or failure to follow the warnings and instructions, including maintenance suggestions, provided by Bowhead directly and/or by information in its Operator’s Manual, and within the manuals accompanying the various components of the Bowhead bike, access to which have been provided by Bowhead.

Hereby agrees to release and forever discharge Bowhead, and its agents, employees, officers, directors, component manufacturers, resellers, affiliates, and any and all other persons or entities acting on Bowhead’s behalf from any and all legal claims, actions, damages, liability, costs, expenses or attorney fees related to, arising out of, or in any way connected to use of the Bowhead bikes, use of any other equipment or property supplied by Bowhead, or from any claim arising out of my presence, upon the Bowhead premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of Bowhead, including its agents, employees, officers, directors, component manufacturers and/or any and all other persons or entities acting on Bowhead’s behalf. By completing the purchase transaction this quote represents, you surrender and waive any and all rights to sue or to exercise a legal right to seek damages from Bowhead, and/or its agents, employees, officers, directors, component manufacturers, resellers, affiliates, and any and all other persons or entities acting on Bowhead’s behalf.

You have carefully read the foregoing and acknowledge, understand and AGREE to all of the above terms and conditions. You have had the opportunity to ask any and all questions regarding this Contract. By signing this quote and issuing payment for the Bowhead electric bike you assume all risks inherent in the purchase and use of an electric bike, and release Bowhead from any and all liability that may arise from my ownership and use of the Bowhead bike. This includes a release of Bowhead from any and all liability related to or arising out of a minor’s use of the Bowhead bike.

Binding Arbitration Clause: The Parties agree that any dispute, controversy or claim arising out of or relating to this Contract or as a result of the use of a Bowhead bike and accessories; including warranty claims, defective product claims, physical injury claims, property damage claims and/or whether any of the aforementioned claims are arbitrable, will be referred to and finally determined by arbitration in accordance with the Judicial Arbitration and Mediation Services (“JAMS “) International Arbitration Rules. The tribunal will consist of a sole arbitrator. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. In the event a party fails to proceed with arbitration as delineated in this paragraph, unsuccessfully challenges the arbitrator’s award, or fails to comply with arbitrator’s award, the other party is entitled to costs of suit including reasonable attorneys’ fees for having to compel arbitration or defend or enforce an award.

Dean Miller

CEO/President

Bowhead Corporation

COMING SOON

COMING SOON